WELCOME TO MY SERVIBAG, THE SERVICE THROUGH WHICH WE WILL MANAGE THE REPAIR OR REPLACEMENT OF YOUR BAGGAGE..
Privacy Policy - Service description - Service Terms and Conditions
www.myservibag.com
This legal notice regulates the use of the website www.myservibag.com (hereinafter referred to as the WEBSITE) owned by TALENTUM SERVICIOS PROMOCIONALES S.L. (hereinafter referred to as the WEBSITE OWNER).
Browsing the website of the WEBSITE OWNER grants the user with user status and implies full and unconditional acceptance of the terms and conditions set forth in this Legal Notice, which is subject to change.
The user undertakes to make proper use of the website in accordance with the law, good faith, public order, use of internet traffic and this Legal Notice. The user will be liable before the WEBSITE OWNER or third parties for any damages caused as a result of a breach of the aforementioned obligation.
The WEBSITE OWNER, in compliance with Act 34/2002 of 11 July on Information Society and E-Commerce Services informs you that its details are as follows:
Company name: TALENTUM SERVICIOS PROMOCIONALES S.L.
Spanish Tax Identification No.: B83229039
Registered address: CL RIO TINTO S/N - 28906 GETAFE - MADRID
Registered in the Madrid Registry of Companies in Volume 17463, Book 0, Section 8, Page 142, Sheet M-299721
There are several ways you can contact us, outlined below:
Tel: +34 902 190 271
All notices and correspondence between users and the WEBSITE OWNER will be considered effective, to all intents and purposes, when carried out by post or any of the means detailed above.
The website and its services may be accessed freely and at no charge. However, the WEBSITE OWNER makes the use of certain services offered on their website conditional upon the prior completion of the related form.
The user guarantees that all data provided to the WEBSITE OWNER is authentic and up to date, and will be the only person responsible for any false or inaccurate statements made.
The user expressly commits to use the contents and services offered by THE WEBSITE OWNER in a suitable manner, and not to use them to, inter alia:
All of the website's contents, such as texts, photographs, graphs, images, icons, technology, software, as well as its graphic design and source codes, constitute works that are the ownership of the WEBSITE OWNER, and none of the exploitation rights are granted to the user beyond what is strictly necessary for the appropriate use of the website.
In summary, users that access this website may view the contents and, where appropriate, make private authorised copies provided that the reproduced elements are not subsequently transferred to third parties, installed in servers connected to networks, or the object of any type of exploitation.
Moreover, all trademarks, commercial names and distinguishing marks of any kind that appear on the website are owned by the WEBSITE OWNER, whereby it is understood that the use of or access to the website does not grant the user any rights over the aforementioned elements.
The distribution, modification, transfer and public communication of the contents or any other acts that have not been expressly authorised by the owner of the rights of use are prohibited.
The establishing of a hyperlink does not under any circumstance imply the existence of a relationship between the WEBSITE OWNER and the owner of the website in which it is established, or the acceptance or approval by the WEBSITE OWNER of its contents or services. Anyone wishing to establish a hyperlink must request prior authorisation in writing from the WEBSITE OWNER. In any case, the hyperlink shall only allow access to the home page of our website. Furthermore, it shall not make false, inaccurate or incorrect statements regarding THE WEBSITE OWNER. In addition, the user must not include any illegal content, or any content contrary to good practices or public order.
The WEBSITE OWNER is not liable for the manner in which each user uses the materials made available in this website or the actions the user carries out based on said materials.
The content of this website is of a general nature and for information purposes only, and does not guarantee full access to all content, nor that it is complete, correct, valid or up to date, suitable or useful for a specific purpose.
The WEBSITE OWNER does not assume, to the extent permitted by law, any liability for damage or losses of any kind arising from:
Moreover, the WEBSITE OWNER accepts no liability with regard to information that is found outside this website and is not directly managed by their webmaster. The links that appear on this website have the sole purpose of informing the user of the existence of other sources that may expand on the contents offered by this website. The WEBSITE OWNER does not guarantee or take responsibility for the operation or accessibility of the linked websites; nor does it suggest, invite or recommend visiting the aforementioned websites and, therefore, shall not be liable for the results. The WEBSITE OWNER does not take responsibility for the establishing of hyperlinks by third parties.
When we need information from you, we will always specifically ask you to give it to us voluntarily. The information provided through the data collection forms on the website or by any other means will be stored in a personal information file which is duly registered in General Data Protection Registry of the Spanish Data Protection Agency and is the responsibility of the WEBSITE OWNER. This organisation will process the information confidentially and exclusively for the purpose of providing the requested services, with all the legal and security guarantees required by Spain's Act 15/1999 of 13 December on Data Protection, Royal Decree 1720/2007 of 21 December and Act 34/2002 of 11 July on Information Society and E-Commerce Services.
The WEBSITE OWNER agrees not to release, sell or share your personal information with third parties without your express approval.
Furthermore, TALENTUM SERVICIOS PROMOCIONALES S.L. will delete or edit personal information when it is inaccurate, incomplete or no longer necessary or relevant for its purpose in accordance with the provisions of Act 15/1999 of 13 December on Data Protection.
You can revoke your consent and exercise your rights of access, rectification, cancellation and opposition by writing to the registered address of TALENTUM SERVICIOS PROMOCIONALES S.L at CL RIO TINTO S/N - 28906 GETAFE - MADRID. You must identify yourself and clearly state the specific right you wish to exercise.
The WEBSITE OWNER has in place the security levels required by Act 15/1999 and other applicable regulations. However, it does not accept any liability for any damages resulting from alterations produced by third parties to the user's computer systems, electronic documents or personal files.
The WEBSITE OWNER may use cookies while delivering website services. Cookies are personal information files stored on the user's terminal. You can configure your browser to prevent cookie files from being created or to warn you when it is being done.
If you choose to leave our website through links to websites not affiliated to our organisation, The WEBSITE OWNER will not take responsibility for the privacy policies of these websites or the cookies they may store on your computer.
Our email policy is to send only those emails you have requested to receive.
If you would prefer not to receive these emails, you may exercise your cancellation rights and waive receipt of these messages in accordance with the provisions of Title III, Article 22 of Act 34/2002 of 11 July on Information Society and E-Commerce Services.
In the event that any user or third party considers that there are facts or circumstances indicating unlawful use of any of the content and/or unlawful activity on the web pages included in or accessible through this website, they should report this to the WEBSITE OWNER duly identifying themselves, specifying the alleged violations and declaring expressly and under their own responsibility that the information provided in their report is accurate.
Any litigations concerning the website of the WEBSITE OWNER will be subject to Spanish law and the courts and tribunals of MADRID (Spain).
Any administrative information provided through the website does not replace the legal publication of laws, regulations, plans, general provisions and acts that must be formally published in the official government journals, which are the only instrument that attests to their authenticity and content. The information available on this website should be considered as a guide and does not purport to have any legal validity.
TALENTUM, or third parties contracted to provide measurement services, may use cookies when the user browses the website. Cookies are files sent to the browser by a web server in order to record user activities while browsing the WEBSITE.
Cookies used by www.myservibag.com, or third parties acting on their behalf, are associated with an anonymous user and his/her computer and do not themselves provide any personal information about the user.
When the user allows their reception, he/she will have access to information regarding the server that sends them. To access the aforementioned information, the user must consult his/her browser's instructions of use.
The use of cookies makes it possible for the www.myservibag.com web server, or third parties acting on their behalf, to recognize the web browser in use so as to make navigation easier, e.g. allowing users who have registered previously to access areas, services, promotions or contests reserved exclusively for them without having to register each time. Cookies are also used to measure audience and traffic parameters, and to monitor the progress and number of entries.
You can configure your browser so that a notice pops up reporting the reception of cookies and can prohibit their installation on your hard drive. Please view your browser's instructions and user manuals for more information. In order to use the website www.myservibag.com, it is not necessary for you to allow the installation of cookies sent by www.myservibag.com, or third parties acting on their behalf, but you will have to log in to access each of the services that require prior registration or login.
Likewise, the www.myservibag.comweb servers can automatically detect the IP address and domain name of the user. All this information is registered in a server activity file that allows the subsequent processing of data in order to obtain statistical information showing the number of pages printed, the number of visits to the web services, etc. In any case, the aforementioned file is subjected to dissociation processes that prevent the identification of the user's device.
The airline is liable for destruction or damage to checked-in baggage provided that the event that caused the damage or destruction took place on board the aircraft or whilst the checked-in baggage was in the custody of the company.
However, the company will not be liable if the damage is due to the nature of the baggage or its defects. Nor will it be liable for any damage to the aesthetic qualities of the baggage.
It is essential that in the event of any incident with checked-in baggage (destruction or damage), you immediately contact the airline or its handling agent (a company that provides ground services to airlines) via the desks in baggage reclaim in order to file the appropriate claim right away by filling in a Property Irregularity Report (P.I.R.), which is a necessary requirement to state that the incident occurred and for its processing by the airline.
At www.myservibag.com we offer you an easy tool to process the repair or replacement of your damaged baggage that allows you to access the platform with your user name and check the exact status of your claim (status: pending, loss adjustment, approved or closed) once you have entered all the required details and attached photographs of the suitcase as well as other necessary documents. For any inquiries regarding our service, you can call us at +34 902 190 271 Monday to Thursday from 9 am to 6:30 pm and from 9 am to 2:30 pm on Fridays, or e-mail us at info@myservibag.com.
The details you enter in www.myservibag.com must be the same as those that appear in the Property Irregularity Report (P.I.R.), with the exception of the damaged baggage collection/delivery address.
The passenger must provide all the necessary details regarding the damaged baggage required to effectively carry out the loss adjustment process.
The photographs included in the request processed via www.myservybag.com must correspond to the baggage referred to in the claim, and they must be of optimum quality to ensure the correct identification of the aforementioned baggage. Otherwise, My Servibag reserves the right to request new photographs or any additional information required to effectively carry out the loss adjustment process.
The photographs of the requested documents (Property Irregularity Report and baggage tag) must be sharp and legible to ensure the correct processing of the incident. If not, My Servibag reserves the right to request new photographs or any additional information required to effectively carry out the loss adjustment process.
Once the incident has been successfully processed, within 24 working hours My Servibag will inform you of the loss adjustment decision, that is, if your baggage will be repaired or replaced with a new one.
Based on the result of the loss adjustment process, the resolution process will be as follows:
If, for any reason, you do not receive your replaced baggage in perfect conditions, you must contact our Customer Service Department by calling +34 902 190 271 or via email at info@myservibag.com and we will process your request.
Please specify the reason for the return: damage suffered during transportation or product flaws.
It is essential that if you notice any damage to or evidence of tampering with the packaging, you reject the delivery and state the reason clearly on the delivery note of the parcel service company.
You must inform us of any incident occurred during the transportation of your baggage within 24 hours from the time of delivery. At My Servibag we package your order with the utmost care to ensure it does not suffer any damage during delivery. Nevertheless, if you detect any damage to your order, you must inform our Customer Service Department of the incident within the specified time limit. Any return made without prior notice will not be accepted.
My Servibag reserves the right to reject returns sent or communicated beyond the return time limit, or articles that are not in the same condition in which they were received.
It is essential that in the event of any incident with checked-in baggage (destruction or damage), you immediately contact the airline or its handling agent (a company that provides ground services to airlines) via the desks in baggage reclaim in order to file the appropriate claim right away by filling in a Property Irregularity Report (P.I.R.), which is a necessary requirement to state that the incident occurred and for its processing by the airline.
At www.myservibag.com we offer you an easy tool to process the repair or replacement of your damaged baggage that allows you to access the platform with your user name and check the exact status of your claim (status: pending, loss adjustment, approved or closed) once you have entered all the required details and attached photographs of the suitcase as well as other necessary documents. For any inquiries regarding our service, you can call us at +34 902 190 271 Monday to Thursday from 9 am to 6:30 pm and from 9 am to 2:30 pm on Fridays, or e-mail us at info@myservibag.com.
The details you enter in www.myservibag.com must be the same as those that appear in the Property Irregularity Report (P.I.R.), with the exception of the damaged baggage collection/delivery address.
The passenger must provide all the necessary details regarding the damaged baggage required to effectively carry out the loss adjustment process.
The photographs included in the request processed via www.myservybag.com must correspond to the baggage referred to in the claim, and they must be of optimum quality to ensure the correct identification of the aforementioned baggage. Otherwise, My Servibag reserves the right to request new photographs or any additional information required to effectively carry out the loss adjustment process.
The photographs of the requested documents (Property Irregularity Report and baggage tag) must be sharp and legible to ensure the correct processing of the incident. If not, My Servibag reserves the right to request new photographs or any additional information required to effectively carry out the loss adjustment process.
Once the incident has been successfully processed, within 24 working hours My Servibag will inform you of the loss adjustment decision, that is, if your baggage will be repaired or replaced with a new one.
Based on the result of the loss adjustment process, the resolution process will be as follows: